As part of Robco’s dedication to offering the highest levels of customer service and technical support, we have implemented an emergency service program to ensure that our customers can reach a Robco representative 24 hours a day / 7 days a week / 365 days a year.
During regular business hours (8:00 a.m. - 5:00 p.m. local time), please call your Robco sales representative or one of our offices:
Montreal : 514-367-2252
Toronto : 905-564-6555
Outside business hours, call these same numbers and our automated call system will pick-up. When prompted, dial 9 for emergency service. your call will be answered by a representative or leave your contact information and a description of the emergency and your call will be returned within 15 minutes. A Robco employee with full access to our active inventory inform you should your emergency requirement necessitate manufacturing at one of our facilities.
Once it is determined that we can fulfill your emergency order, we will process the order and mobilize the on-call emergency response team; providing what you need as soon as physically possible.
Due to the costs associated with expediting an order outside of our normal business hours, there is a minimum service charge of $300.