To All Our Customers,
As a result of the ongoing COVID-19 pandemic, all non-essential services organizations have been requested by government authorities to cease activities in the provinces of Quebec and Ontario, Canada, until April 13, 2020. We wish to inform our customers that Robco meets the criteria to be included in the definition of essential products and services.
A large portion of the products we manufacture are used to keep critical infrastructure and organizations operational, including Power Generation facilities (Nuclear, Hydroelectric, Thermal), Petro-Chemical processing, Transportation (rail car bulk transport, container ships), Food & Beverage manufacturing, Pharmaceutical plants, Water Treatment, Tissue mills, as well as our Armed Forces. More than half of our orders are shipped out within 48 hours. Organizations in these segments rely on our fast turnaround time and emergency service capability.
Our operations will therefore continue. We anticipate a decline in activity levels due to the closure of non-essential businesses and will monitor the impact and reassess our operational requirements at the end of this week.
Wherever possible, all of our office employees are working from home. Several measures are in place to keep a safe working environment in our production departments. We remain fully committed to protecting the health and safety of our employees, customers, and supply chain partners.
Thank you for your continued support during these exceptional times.
Note to our Suppliers:
While we are open, we do need to schedule the shipments we are receiving on a daily basis. At this time, we are asking all suppliers to validate with us before shipping. Please call or e-mail the buyer indicated on the purchase order before shipping to us. We need to ensure we are ready to receive your order.
Once you have received confirmation from us, you may proceed to ship.
Thank you in advance for your cooperation