PRODUCTS


Discover all that Robco has to offer. Our extensive product basket aims at consolidating your supply base, while lowering your Total Cost of Ownership.

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CAREERS


View current openings. We offer exciting career opportunities with competitive compensation and benefits packages,

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SEALING

Sealing solutions, packing, gaskets, seals,

Robco offers sealing solutions for all your applications from pipes, valves, pumps, pipelines, boilers, tanks, compressors, to specific parts requiring custom-made seals.

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INSULATING

Insulation, protection, extreme temperature resistant products

We have extreme-condition materials for all applications : heat insulation, heat retention, heat or fire protection, welding protection, freezing and Cryogenic protection etc.

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ENGINEERING

Engineering solutions, plastic parts, rubber parts, metal parts,

Our engineering team will find the most cost-effective way to engineer and manufacture the plastic or rubber part you need, working hand-in-hand with you to ensure your satisfaction.

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LUBRICATING

lubrication and grease for extreme conditions and applications

Robco manufactures and distributes lubricating products for normal use and extreme conditions or specialized applications. We are the grease experts others emulate.

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Purchase Terms and Conditions - Sales Terms and Conditions

 

PURCHASE TERMS AND CONDITIONS


 

ACKNOWLEDGMENT: This Purchase Order must be acknowledged promptly by duly completing and returning the attached acknowledgment copy. Buyer reserves the right to cancel this order if not acknowledged within a reasonable length of time. Any provision which vendor applies to this order which is inconsistent with or is in addition to these purchase order terms and conditions shall not be binding upon the buyer.

DELIVERY: Time shall be the essence for the purpose of this agreement. Failure by the vendor to perform within the “due date”, or his acknowledgment shipping date, shall entitle the buyer at buyer’s option, in addition to its other rights and remedies, a) to give the vendor the opportunity to remedy his failure with a period of time fixed by the buyer or b) to wholly or partially cancel the order at buyer's option without being liable for any compensation or damages for so doing.

PACKAGING: All goods, wrappers and containers must be packed, marked and labelled as required by Federal, Provincial and Municipal laws and regulations or any other laws or regulations adopted by a competent government authority for the protection and safety of persons and property, and prices include all charges for packing, crating and transportation to F.O.B point. Goods must be boxed, packed or crated so as to qualify for lowest freight or transportation rates.

DOCUMENTATION: GENERAL - Bill of lading, airway bills, etc. must show our purchase order number, gross shipping weight and description of goods in accordance with freight classification. A packing list showing our purchase order number and our part number(s) must be attached to outside of one shipping carton. CANADIAN VENDORS - Invoices in duplicate to be mailed promptly. U.S.A VENDORS - Commercial invoices in duplicate together with two (2) certified Canada Customs invoices to be airmailed on date of shipment four (4) certified Canada Customs invoices must accompany Bill of Lading/Airway Bill and shipment. OTHER FOREIGN VENDORS - See letter of credit for required documentation.

BUYER’S PROPERTY: All materials, including tools or machinery, furnished or specifically paid for by the buyer in respect to the goods shall be the property of the buyer, shall be subjected to removal at all times without cost upon demand by the buyer, shall be used only in filling orders from the buyer, shall be kept separate from other materials or tools, shall be clearly identified as the property of the buyer, shall be insured by the vendor with loss payable to buyer and shall be returned to the buyer when requested. Vendor assumes liability for all loss or damage to such materials and agrees to maintain them in good operating condition.

INSPECTION, REJECTION: All goods delivered shall be subjected to final inspection by buyer within thirty (30) days after delivery. All items which are not in compliance with specifications, which are not as warranted or which are shipped ahead of schedule, or in excess, or substituted for items ordered may be rejected by buyer and returned or held at vendor's expense and risk.

INDEMNITY: Vendor agrees to indemnify and save harmless buyer with respect to any claim, demand, suit or similar process made upon buyer with respect to any bodily injury, death or property damage, by whomsoever such claim is made, which is based in whole or in part upon the actual or alleged negligence, fault, act or omission of vendor or any of its agents, servants, or employees, and to indemnify and save harmless buyer from any and all expense, liability and loss of any kind including legal fees arising our of any claim, suit or action alleging infringement of a patent, trademark, copyright, or any personal, contractual or proprietary right.

WARRANTIES: Vendor warrants that all goods covered by this order will conform to specifications, drawings or other description furnished or adopted by buyer and will be of merchantable quality, of good workmanship and free from defects. These warranties shall survive inspection, testing and acceptance and shall enure to the benefit of the buyer, its successors, assigns, customers and to users of buyer's product and is in addition to any other applicable warranties made by vendor and to any implied by law.

Buyer's payment of all or any part of the purchase price, or failure to insist on performance of any terms and conditions herein or to exercise any right or privilege of buyer’s waiver of any breach hereunder shall not constitute a waiver of any other terms, conditions, rights or obligations or any breach thereof.

Governing law: Buyer and vendor agree that the law of the Province of Quebec shall govern the interpretation and effect of this contract, except for Canadian Provinces other than Quebec where the laws of the Province of Ontario shall apply. 08:22:56

 

SALES TERMS AND CONDITIONS


 

 

1. ROBCO INC. (hereinafter called the “Company”) shall not be responsible for direct or indirect loss or damage arising from delay in delivery or from non-delivery of all or any part of the goods. All goods are shipped at Purchaser’s risk and the Company shall not be responsible for goods damaged or lost in transit.

2. Any error in weight, number or other specifications must be noted on the bill of lading or carrier’s delivery slip and any claim arising therefrom shall not be considered by the Company unless made in writing within ten (10) days after receipt of the goods by Purchaser.

3. All goods manufactured by the Company are warranted to be free from defects in material workmanship. The Company’s sole liability to the Purchaser for any reason whatsoever is at its option, either to repair or replace F.O.B Customer’s works, any goods which, shall prove to have been defective in materials or workmanship, provided the Company receives notification in writing of such defects within 30 days of their receipt. This warranty excludes all other warranties, either express, implied, legal or contractual, and any warranty or condition as to the merchantability or fitness for purpose. Under no circumstances shall the Company be liable for direct or consequential or indirect loss to the customer (including, without limitation, loss of profits, loss of production, or liabilities to the purchaser or third parties) or for any special or punitive damages of any nature whatsoever.

4. Goods not manufactured by the Company are not warranted except in so far as the same are warranted to the Company by the manufacturers, but in no case does the Company bind itself to any greater warranty than set forth in paragraph 3 hereof.

5. When goods are fabricated in accordance with Purchaser’s plans and specifications, the Company shall not be responsible for loss or damage arising from improper or inadequate design.

6. Purchaser agrees to indemnify and hold harmless the Company from all claims, actions, or damages arising out of Purchaser’s or any third parties’ use of the goods purchased hereunder.

7. Unless otherwise stated herein, terms of payment are net thirty (30) days from invoice date with 2% interest per month for late payments.

8. Unless otherwise stated herein, quotations must be accepted by a purchase order in writing within thirty (30) days from the date of the quotation and all orders are subject to prior approval of Purchaser’s credit.

9. Unless otherwise stated herein, all prices are subject to alteration without notice. If during the currency of any contract arising from any quotation there by any increase in cost of labour and/or materials required in connection with or for the purpose of such contract over the cost of such labour and/or materials prevailing at the date of any quotation, the net increase of cost shall be added to the contract price and be payable by Purchaser.

10. Purchaser shall pay all taxes, duties and other charges imposed by any government authority on the goods unless otherwise stipulated

11. Should default be made by Purchaser in paying any sum on due date the Company shall have the right either to suspend all further deliveries either under the same or any other contracts with Purchaser until the default be made good or then later to cancel the same or any other contracts so far as any further goods remain to be delivered thereunder.

12. Quotations are submitted and orders accepted on the express understanding that the Company reserves the right to supply and bill up to 10 % more or less than the quantity ordered on a pro rata price basis. The Company shall not accept cancellation of all or any items or reduction in quantities after the order has been accepted.

13. These terms and conditions of sale may not be modified by any provision of any other type of agreement, purchase order or similar agreement and no modification shall be binding on the Company unless made in writing and signed by all parties hereto.

14. Unless otherwise specified in writing, tooling charges quoted and/or invoiced by the Company represent only a part of the actual cost of same and therefore does not entitle the purchaser to ownership of the tooling. The Company agrees to maintain, at it’s expenses, such tooling in good working condition. Should the purchaser want title ownership, the Company shall be entitled to levy and additional charge and all maintenance thereon shall then become the purchaser’s responsibility.

15. No product may be returned without the Company’s written permission. Such returned goods authorization shall include shipping instructions which must be adhered to, otherwise any excessive shipping charges will be deducted from credit allowed. Unless product is returned because of defect or failure to meet specifications, the Company shall be entitled to levy a restocking charge.

16. Governing law: Buyer and vendor agree that the laws of the Province of Quebec shall govern the interpretation and effect of this contract, except for Canadian provinces other than Quebec where the laws of the Province of Ontario shall apply.

 

Robco is committed to offering the very best customer service. From our knowledgeable order desk personnel, costing department staff, on-site sales representatives to our experienced shippers and production personnel, we all take pride in manufacturing and delivering dependable quality products on time. Everyone at Robco is dedicated to cultivating customer satisfaction in a fair, honest manner by fully embracing our core values.

 

 Robco team

 

 

As part of Robco’s dedication to offering the highest levels of customer service and technical support, we have implemented an emergency service program to ensure that our customers can reach a Robco representative  24 hours a day / 7 days a week / 365 days a year.

During regular business hours (8:00 a.m. - 5:00 p.m. local time), please call your Robco sales representative or one of our offices:

Montreal : 514-367-2252

Toronto : 905-564-6555

Outside business hours, call these same numbers and our automated call system will pick-up. When prompted, dial 9 for emergency service. your call will be answered by a representative or leave your contact information and a description of the emergency and your call will be returned within 15 minutes. A Robco employee with full access to our active inventory inform you should your emergency requirement necessitate manufacturing at one of our facilities.

Once it is determined that we can fulfill your emergency order, we will process the order and mobilize the on-call emergency response team; providing what you need as soon as physically possible.

Due to the costs associated with expediting an order outside of our normal business hours, there is a minimum service charge of $300.

 

Information

To obtain information about Robco products, inquire about stock quantity or for technical support to select the right product for your application, you may contact your Robco sales representative or our customer service desk via This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone.

Price Request

To request firm pricing on products, materials or custom made items, send a quote request (RFQ) to our customer service desk. For replacement products, please indicate the current brand, model number and size so we may provide the right match or even offer a better alternative in some cases.

Order

To order Robco products, simply send the exact item description, style number, model, size(s), quantity and your contact info, by email or fax to :

Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Fax : 514-367-1144

Include your purchase order number for further referencing on subsequent communications and invoicing.

Although purchase order forms (PO) are preferred, any written format will be construed as a sales order.

 

Please refer to Sales and Purchasing Terms and Conditions for details.

At Robco, customer satisfaction is our number one goal. Not only can Robco products and services play a major role in the success of your operations and reduction of your total cost of ownership, we constantly strive to improve our processes to make your experience with Robco a pleasant and rewarding one. 

 

OUR COMMITMENTOur commitment

 

EMERGENCY SERVICEEmergency service

 

ORDERING PRODUCTSOrdering products

 

 

 

Our trained staff is dedicated to providing the highest levels of technical support to all our customers, offering assistance in product and material selection and working in conjunction with our customers to find the best viable engineered solutions.

Sales and Purchasing Terms and Conditions

 

Subcategories

Customer Feedback

You have gone over and above for us!

"You're the BEST – thanks again for your attention to our emergency needs Maurice, you have gone over and above for us – Very much appreciated !"

Chemical Plant

Thank you very much!

" I can't thank Robco enough and especially the gentlemen who came in to work on our order last night. It arrived at the mill at 1:00AM and immediately was installed. This allowed us to be up and running much faster! Again, thank you very much!

Paper Mill

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